Returns & Refunds
Last Updated: August 27, 2026
At JAES Fashion, we want you to be satisfied with your purchase. If there is an issue with your order, this Returns & Refunds Policy explains when and how you can request a return, exchange, or refund.
By placing an order with JAES Fashion, you agree to the terms outlined in this policy.
1. Return Period
You may request a return or exchange within 7 days of receiving your order, provided that the item meets the conditions outlined below.
Items returned after the applicable return period may not be accepted.
2. Conditions for Returns
To be eligible for a return or exchange, an item must:
Be unused and unworn.
Be in its original condition.
Be returned with its original packaging, tags, labels, and accessories where applicable.
Not have been washed, altered, damaged, stained, or otherwise used.
Be accompanied by valid proof of purchase or order information.
We reserve the right to reject returns that do not meet these requirements.
3. Items That Cannot Be Returned
For hygiene, safety, or other legitimate reasons, certain products may not be eligible for return or exchange.
These may include:
Items that have been worn or washed.
Items that have been altered or damaged after delivery.
Items without their original tags or packaging where these are required.
Items damaged through improper use or care.
Products specifically identified as non-returnable at the time of purchase.
Clearance or final-sale items, where clearly stated.
This does not affect any rights you may have under applicable consumer protection laws.
4. Incorrect or Damaged Items
If you receive:
The wrong product;
The wrong size or variant due to an error on our part;
A damaged product; or
A product with a manufacturing defect,
please contact JAES Fashion as soon as possible after receiving your order.
We may request photographs or videos of the product and packaging to help us investigate the issue.
Where the problem is confirmed to be our responsibility, we may offer a replacement, exchange, repair, or refund as appropriate.
5. Change of Mind
If you simply change your mind about a purchase, a return or exchange may be accepted if the item satisfies all applicable return conditions.
The customer may be responsible for the cost of returning the item in such circumstances.
6. How to Request a Return
To request a return or exchange:
Contact JAES Fashion through our official contact channels.
Provide your order number and the details of the item you wish to return.
Explain the reason for the return.
Provide photographs or other information if requested.
Wait for our return instructions before sending the item back.
Please do not send items to an address without first contacting us and receiving return instructions.
7. Return Shipping
Where a return is required because we sent an incorrect, defective, or damaged item, JAES Fashion may cover reasonable return shipping costs where appropriate.
For returns due to a change of mind, incorrect size selection, or other reasons not caused by JAES Fashion, the customer may be responsible for the applicable return shipping costs.
8. Exchanges
Where an exchange is approved, the replacement item will depend on product availability.
If the requested replacement is unavailable, we may offer an alternative solution, such as a refund or store credit, where appropriate.
9. Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the appropriate payment method.
Refund processing times may vary depending on the payment provider or financial institution.
JAES Fashion is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.
10. Partial Refunds
In certain circumstances, only a partial refund may be available, including where:
An item has been returned in a condition different from the condition in which it was delivered.
The item is missing original components or packaging where applicable.
The item has been used, damaged, stained, altered, or otherwise affected after delivery.
Any reduction will be assessed based on the condition of the returned product and applicable law.
11. Refunds for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is accepted, any applicable refund will be processed using the appropriate payment method.
If an order has already been dispatched, our standard return procedure may apply.
12. Delivery Fees
Original delivery fees may not be refundable where the return is due to a customer’s change of mind or other reason not caused by JAES Fashion.
Where an order is returned because of an error, defect, or other issue attributable to JAES Fashion, the applicable delivery or return costs may be refunded where appropriate.
13. Sale and Promotional Items
Items purchased during sales, promotions, or clearance events may be subject to specific return or exchange conditions.
Any special restrictions will be stated on the relevant product page, promotional material, or at checkout.
14. Lost or Damaged Returns
Customers are responsible for ensuring that returned items are packaged securely.
JAES Fashion may not be responsible for items that are lost or damaged while being returned to us by the customer.
We recommend using a trackable delivery service where available and keeping proof of postage.
15. Fraudulent or Abusive Returns
JAES Fashion reserves the right to refuse returns, refunds, or exchanges where we reasonably believe that a customer is abusing the return policy, engaging in fraudulent activity, repeatedly returning used or damaged products, or otherwise acting unlawfully.
This does not limit any rights provided to customers under applicable law.
16. Contact Us
If you have questions about a return, exchange, or refund, please contact us using the information below.
JAES Fashion
Website: https://jaesfashion.shop
Email: Support@jaesfashion.shop
Phone: +234 811 491 0284
Address: Port Harcourt, Rivers State, Nigeria